1. Why is the connection unsuccessful after scanning?

If the camera fails to scan the QR code generated from the app, there could be several reasons. Some common reasons include Not being in scanning mode; Poor lighting; Dirty or damaged camera lens and Incorrect orientation. Please check them one by one.
  1. The camera is not in scanning mode (emits a continuous "Ding Dong Ding Dong" sound)
For the battery camera, please turn on the camera by long pressing the power button and then double-click the power button.
For the plug-in camera, please unplug and re-plug to ensure the power adapter and the power cable are connected properly. If it still does not work, you can find the reset button on the top of the camera and then press and hold it for 3s (for some models, you may need to find the reboot hole on the top of the camera and then press the reboot hole with the pin included in the box or a pointed object like a needle for 3s).
  1. Poor lighting
The QR code may not be visible clearly due to insufficient lighting, which can cause the camera to struggle with scanning it. This means that the environment where the QR code is being scanned is too dark or not properly illuminated. It can cause the QR code to be difficult to read by the camera.
To address this issue, it's important to ensure that the environment where the QR code is being scanned is well-lit. This can be done by turning on lights or moving to a brighter area. Additionally, holding the camera steady and avoiding any sudden movements can also help improve the accuracy of the scan.
  1. Dirty or damaged camera lens
Any dirt or damage to the camera lens can prevent it from scanning the QR code properly. If the camera lens is dirty or damaged in any way, it can prevent the camera from capturing a clear image of the QR code. Dirt, dust, or fingerprints on the camera lens can create a blur or smudge that distorts the image of the QR code, making it more difficult for the camera to read it.
To avoid this issue, it's essential to keep your camera lens clean and free of any damage. You can do this by using a microfiber cloth to wipe the lens gently and avoid touching it with your fingers.
  1. Incorrect orientation
If the QR code is not aligned properly with the camera lens, or if the camera is held at the wrong angle, it may not be able to scan the QR code.
Please make sure the phone and camera are aligned and slowly move the camera back and forth to the QR code on the phone to find the focus. The distance between the camera and the phone should be about 6~12 inches (15~30 cm). Please do not scan the QR code in a backlight or dark environment.
If you are still experiencing issues with scanning QR codes after you try the above suggestions, we recommend that you contact us through the Feedback option available on the app. This will allow us to better provide you with more personalized support to resolve the problem. Our support team will review your feedback and respond to you as soon as possible with any suggestions or solutions to address the issue.