What should I do if the camera malfunctions?
When the camera fails to function properly, you can try to reboot the camera. The rebooting operation will totally cut off the power and clear the temporal status of the camera system, which can fix some corner-case issues caused by the system failure.
The reboot steps are different for different models of cameras. Please find the reboot steps for your camera below：
Battery Camera
For most battery cameras, you will find the reboot hole near the power button which is located at the bottom of the camera covered by a silicone cover. Please open the silicone cover, press the reboot hole with the pin included in the box or a pointed tool like a paperclip, and gently apply pressure on the pin/pointed tool. After releasing the pin/pointed tool, the camera will restart automatically in which you will see the indicator light ( blue or white, depending on the camera's model) on, and hear a startup sound.
For PTZ battery cameras, the reboot hole is also near the power button which is located at the top of the ball part. Please open the silicone cover and press the reboot hole with the pin included in the box or a pointed tool like a paperclip, gently apply pressure on the pin/pointed tool. After releasing the pin/pointed tool, the camera will restart automatically in which you will see the blue light on and hear a startup sound.
For all battery cameras, if you want to reset the network of the camera, please double click the power button to make the camera enter the network config mode. Next, please follow the prompts on the app to set up the camera again.
